![]() The reserveratist told a lie and was very dishonest. Still love this resort and plan to return next January! This was rectified the next day for one room, but not the second. Upon arrival I was told only King beds were available. I reserved two rooms last summer for January with two double beds in each room for this visit and was assured both by email and personal phone calls this was possible as we had the same on our last visit. Didn’t even stay for desert because of service and very loud music next door. Didn’t happen as the steaks were bloody rare and cold. And when did they stop giving the meat options on both the restaurant menu and on the iPad menu in the suites? We enjoyed the steak restaurant so much last year we planned on going twice this time. The service at the steak restaurant was iffy as there were two large groups in the dining area. The servers themselves were all professional and extremely courteous. The servers seemed pressed to accommodate the patrons in a timely fashion. There seems to be a problem with staffing in those restaurants as while the meals, except for the steak restaurant, were tasty, they were on the cool side rather than straight from the kitchen. Could not converse with table mates comfortably. The live music on Friday evening was far too loud for dining in the steak restaurant. Grounds and beach area are amazing! Dining in restaurants other than Rosewater and buffet breakfast have taken a decided downturn since I visited last January. ![]() Please rest assure extra efforts and various actions will be taken to eliminate any smell and ensure a pleasant hotel experience.It is important to mention, that the resort follows strict norms of hygiene, Quality standards and safety procedures, incorporating more products with antimicrobial technology and reducing the development of unpleasant odors at indoor or outdoor environments.Additional to this, the hotel is continually evaluated by different International and National Quality standards audit companies, such as AAA and Aqua Check Safety First.On behalf of all our team members, we genuinely hope to have the opportunity of welcome you again to erase this bad lasting taste.Sincerely,Guest Care Team Nevertheless, we would like to highlight when we are in the hospitality industry, we are aware and conscious of the safety and wellness. To Get started is easy, all you need to do is schedule a call on the link below.Dear guest,Firstly, we extend our sincere apologies for not meeting your expectations that your stay was not as you expected and for the unpleasant odor at the given time.Please be certain that your feedback is currently under the review by our Director of Maintenance. ![]() You want a trip that’s made specifically for you. ![]() You aren’t interested in the cookie cutter itineraries to be found online. Our custom planning service is for travellers that walk to their own beat. We’ll save you hours of time in research and tap into our extensive network of relationships to pull together an amazing trip for you. ![]() That’s what it’s like to plan your destination weddings and vacations with us. Just sitting in your inbox, and it’s even better than you could have dreamed. They ask a few questions, you hang up, and go back to your life. You’re talking to a friend about what you love, what isn’t your thing and telling them how you are in need of a vacay. I live for creating one of a kind destination weddings and vacations for discerning travellers like you. Hi there! I’m Carol Carrillo, your Destination Wedding & Beach Vacation Expert.Īre you ready for a destination wedding and vacations built around you? That’s exactly what I am here for. ![]()
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